immersiveLX ("iLX," "we," "us," or "our") provides professional lighting design, consultation, integration, installation, and service. This policy explains what information we collect through our website (ilxlighting.com) and our work with you, how we use it, and the terms that govern your use of this site.
1. Who We Are
We are immersiveLX, a professional lighting design, integration, and service company. Our website address is ilxlighting.com. You can reach us at [email protected].
2. Information We Collect
- Contact & inquiry information — your name, company or venue, email, phone number, and project location, provided when you submit a project inquiry, design consultation request, or service request.
- Project details — descriptions of your space, system requirements, and integration needs that you share so we can scope and deliver your project.
- Payment & billing information — handled through secure third-party payment and invoicing processors. We do not store full credit card or bank account numbers.
- Communications — the emails and messages you exchange with our team.
- Website usage data — limited technical data such as IP address, browser type, and pages visited, which may be collected automatically if and when we enable analytics.
3. How We Use Your Information
- Respond to inquiries and service requests and provide the services you ask for;
- Prepare proposals, consultations, and project estimates;
- Communicate about projects, scheduling, billing, and support;
- Improve our website and understand how visitors use it;
- Comply with legal obligations and protect our rights.
We do not use your contact information for marketing without your consent.
4. Cookies & Analytics
Our website does not currently set non-essential or tracking cookies. If we add analytics tools (such as Google Analytics) in the future, we will update this policy, and you will be able to manage cookie preferences through your browser settings or any consent controls we provide.
5. How We Share Your Information
We do not sell or rent your personal information. We may share it only in these limited circumstances:
- Subcontractors & project partners — trusted professionals who help deliver your project, bound by confidentiality obligations;
- Technology & service providers — vendors who support our payment processing, project management, email, or website hosting;
- Legal requirements — when required by law, court order, or to protect the rights and safety of our business, clients, or the public;
- Business transfers — in connection with a merger, acquisition, or sale of business assets.
6. How Long We Keep Your Information
- Project & billing records — typically retained for at least five years to meet legal, tax, and business obligations;
- Inquiry & contact submissions — retained for a reasonable period for customer service and project management;
- We delete or anonymize information when it is no longer needed.
7. Security
We take reasonable technical and organizational steps to protect your information, including secure connections (HTTPS), access controls, and working only with reputable service providers. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Your Rights & Choices
You may request access to, correction of, or deletion of the personal information we hold about you, except where we are required to keep it for legal, tax, or security reasons. You can also opt out of non-essential communications at any time. To make a request, email [email protected]. Depending on where you live, you may have additional rights under applicable privacy laws.
9. International Data Transfers
Our website and the information we collect are hosted and processed in the United States. If you access our site or submit information from outside the United States, your information will be transferred to and processed in the United States, which may have data protection rules that differ from those where you live. By using our site, you consent to that transfer.
10. Children's Privacy
Our website and services are intended for a professional audience and are not directed to children under 13. We do not knowingly collect personal information from children.
11. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their policies.
12. Terms of Use
By using this website, you agree to use it lawfully and not to interfere with its operation or security. All content on this site, including text, graphics, logos, and the iLX name and marks, is owned by immersiveLX or its licensors and may not be used without permission. The site and its content are provided "as is" without warranties of any kind, and iLX is not liable for damages arising from your use of the site to the fullest extent permitted by law.
13. Changes to This Policy
We may update this Privacy Policy & Terms from time to time. When we do, we will revise the "last updated" date above. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
For privacy questions, concerns, or data requests, contact us at [email protected].