SERVICE & REPAIR
Whether it failed last night or has been limping along for years, we troubleshoot, tell you what's wrong, and provide you with tailored solutions.
WHERE WE COME IN
A button that worked fine until it didn't. A console that outlasted the person who knew how to program it. A room held together with workarounds for years. Fixtures, controls, networks — we work on the whole system. Tell us what's happening in plain words and we'll figure out what it takes to fix it.
HOW URGENT IS IT?
Something's off, but the room runs. A light that flickers. A scene that never looks quite right. You've been meaning to deal with it and haven't gotten there.
"One front light keeps turning off. Everyone just ignores it."
Something's broken. You know it, your patrons know it and you need help fixing it. Staff workarounds have quietly become the routine. You've stopped trusting the system to do what you ask.
"The system does what it wants. We just work around it."
There's a show, a service, a game, a conference — and something critical is down. Time is of the essence. Tell us up front.
"Doors open in 48 hours and half the system is down."
WHAT WE SERVICE AND REPAIR
We're an ETC Authorized Service Center, which means direct lines to factory support, parts, and resources. If it's ETC, we install it, program it, and stand behind it. We also work on plenty of systems we didn't install — we take the time to understand them before we suggest changes.
Troubleshooting and programming — we come to you or work remotely.
Hardware repair for ETC product — ETC factory repair coordinated by iLX.
BEFORE YOU ASK
That's the norm, not the exception. Translating "it just doesn't look right" into a real diagnosis is most of what we do. Tell us what you're seeing and we'll take it from there.
Usually, yes — start there. When they tell you a technician needs to be on site, that's our cue. Either way, we can help point you in the right direction.
Constantly. We work on systems we've never touched all the time. We just take the time to understand the room correctly before we change anything in it.
We acknowledge your request quickly and give you an honest timeline. If it's urgent, tell us up front — we'll treat it that way rather than letting it sit in a queue.
We'll tell you plainly and send you to the right people. We'd rather do that than bill hours going nowhere — it's the same reason people call us back.